Q. What type of rental agreements do you have?
A. Marathon Services can tailor a rental program to meet your specific needs, from weekly to as long as you need it!

Q. Is there a minimum rental charge?
A. Yes, there is either a one week or one month minimum rental charge. If you use the copier for less than the designated plan, your cost will be for the minimum period. If you use the copier for more than the minimum rental period, your final usage will be prorated.

Q. What does your rental program include?
A. Digital copier, service, and supplies (excluding paper & staples). In addition, we provide FREE training on all copiers and fax units we rent.

Q. How many rental programs do you offer?
A. We offer two types of pricing programs.

• Our first program includes a number of copies in our base rental rate. If you exceed the allotted copies, you are charged a per copy rate.
  
  
• Our high volume copy program is our favorite for customers making over 40,000 copies per month. Here you pay a base charge for the copier, and all copies are charged at a very low rate. This program rewards our customer to make their copies at the lowest possible price.

Q. If we need service, how fast will your technician respond to our problem?
A. Our technician will call you immediately after receiving your service call. Thanks to digital copier technology, many times the problem can be fixed over the telephone. If we find that we need to come to your office for service, we will be there in 2-3 hours.

Q. Do you have a Service Response Guarantee?
A. Yes, we GUARANTEE to be at your office in 4 hours or less. If we fail to meet that commitment, Marathon Services will pay you $25/hour we’re late.

Q. What if my copier is completely down and I have a deadline to meet?
A. Unfortunately there are times when a copier will breakdown at the most inconvenient time. We understand there are times when you can’t wait for our technical support. Marathon Services will help defray outside copying costs as long as it is approved by our office.

Q. If our copy usage exceeds our copier, can we upgrade?
A. Yes. Marathon Services has a copier inventory of over $500,000 to meet whatever our customer’s needs might be!

Q. How soon can I expect my copier(s) once I've decided what I need?
A. Although there are times we can deliver the same day, we can guarantee delivery the next day.

Q. What areas do you service?
A. We primarily service Los Angeles (and the surrounding counties of Southern California) and Las Vegas. We do however have other companies throughout the United States we can put you in contact with.